Satisfaction guarantee


Nail Tattoos are a revelation for me, which is why I created the Nuance Ancrée brand. I only offer products that I believe in and are 100% convinced of.

As I am a fan of my products and use them daily, I am convinced that you will do the same! That's why I offer you a 30-day money back guarantee in case you are not satisfied with my products for any reason.

You can return the opened and used product to me within 30 days of your purchase and I will refund the full purchase price of the product

How the 30 Day Money Back Guarantee Works

  • Your refund request must reach us within 30 days of the date of purchase. Simply write us an email to indicating:
    • Your refund request, the purchase price and the product concerned.
    • Your order number
    • The reason for the return (your feedback will help us improve our products and services).
  • Send the product, including accessories, safely packaged in the original box to us to:
    Nuance Ancrée
    6 rue de l'enfer
    80480 Dury
  • I recommend sending your package/letter as a tracked shipment. Please note that I will not be able to reimburse you for a product that is lost in the mail due to an uninsured shipping method. Please note that I cannot reimburse you for return shipping costs.
  • As soon as I have received and verified the goods, I will inform you by email of the status of your refund request.
  • Once the request is accepted, I will refund the purchase price to you using the original payment method you used to pay for your order.

The 30-day money-back guarantee does not affect or limit your rights as a customer under the statutory warranty and your right of termination.

In accordance with the French Consumer Code, the customer has a period of 14 (fourteen) days from the day of receipt of the goods ordered on the site to exercise his legal right of withdrawal without having to justify his decision and thus return said merchandise.

This offer is valid once per item and per customer.

Excluded from the money back guarantee

  • Empty or more than used products.
  • Shipping fees.
  • Product samples.